1. Introduction
PlaySphere Entertainment Pvt. Ltd. ("PlaySphere", "we", "us" or "our"), registered in India under CIN U93090MH2017PTC294561, operates the family entertainment centre located at Infinity Mall, Andheri West, Mumbai, and the website at www.playsphere.com.
This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, use our services, or attend our facility. Please read this policy carefully.
2. Information We Collect
We may collect the following categories of personal data:
- Identity Data: first name, last name, date of birth (for age-restricted zones).
- Contact Data: billing address, email address, phone number.
- Usage Data: information about how you use our website and services, including IP address, browser type and pages visited.
- Communications Data: your preferences in receiving communications from us and our third parties, and your communication preferences.
- CCTV Data: images and footage captured by our security cameras within the facility for safety purposes.
3. How We Use Your Information
We use your personal data in the following circumstances:
- To respond to your enquiries and process event bookings.
- To provide customer support and manage your visit to our facility.
- To send you service-related communications (confirmations, reminders).
- To maintain the safety and security of our premises via CCTV.
- To comply with legal obligations under Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).
- To improve our website, services and communications based on usage analytics.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: where you have given explicit consent, such as subscribing to our newsletter.
- Contract: where processing is necessary for the performance of a contract with you (e.g., event bookings).
- Legitimate Interests: where we have a legitimate interest in operating our business safely and efficiently.
- Legal Obligation: where we must comply with a legal obligation.
5. Data Sharing and Disclosure
We do not sell, trade or rent your personal data to third parties. We may share data with:
- Service Providers: trusted third parties who assist in our business operations (e.g., email services, payment processors) under strict data processing agreements.
- Legal Authorities: where required by law, court order or regulation.
- Business Transfer: in the event of a merger, acquisition or asset sale.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable law. CCTV footage is typically retained for 30 days unless required for incident investigation.
7. Children's Privacy
PlaySphere is a family venue. We do not knowingly collect personal data directly from children under 18. When children's data is provided (e.g., for party bookings), it is provided by parents or legal guardians who consent on their behalf. We treat all such data with additional care.
8. Your Rights Under DPDP Act 2023
Under India's Digital Personal Data Protection Act, 2023, you have the right to:
- Access your personal data held by us.
- Correct inaccurate or incomplete personal data.
- Erasure of your personal data (subject to legal obligations).
- Withdraw consent at any time.
- Nominate a person to exercise your rights in case of death or incapacity.
To exercise any of these rights, please email us at supp@playsphere.com.
9. Cookies
Our website uses cookies to enhance your experience. For full details, please see our Cookie Policy.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
- Email: supp@playsphere.com
- Phone: +91 98200 47832
- Address: PlaySphere Entertainment Pvt. Ltd., Shop No. 4–6, 2nd Floor, Infinity Mall, New Link Road, Andheri West, Mumbai 400053, Maharashtra, India.